FAQ's

Why Mum & You?

• Why Mum & You?

Nappies

• Are your nappies and wipes biodegradable?
• What is “nappychat?”
• What makes your nappies different?
• What are your nappies made from?

Wipes

• How long do the wipes last after opening?
• How do I know that these wipes are suitable to use on my newborn baby or my baby with eczema-prone skin?
• Why are M&Y wipes biodegradable?
• What are your wipes made from?

Skincare

• How long do your products last after opening?
• Are any of your products tested on animals?
• My Baby has sensitive skin/dermatitis. Can I use your skincare products?
• What makes your skincare different from leading brands?

Bundles

• Can I swap an item?
• Can I return my order if I change my mind?
• Is it easy to update my order?
• What size nappies should I order?
• What are the benefits of subscribing?
• How do your bundle subscriptions work?

Delivery & Orders

• What are your delivery charges?
• Do you offer a gift wrapping service?
• How will my order be delivered?
• Can I track my order?
• Do you deliver outside of the UK?
• Which payment methods do you accept?

Troubleshooting

• How do I prevent nappy rash?
• My baby has been suffering from rash problems since using M&Y nappies. What could be the cause of this?
• My nappy is leaking, what can I do to prevent this?

Customer Support

• I can't find my answers here. What do I do now?
• What are your opening hours?
• I have emailed you. How long will it be before you respond?